24
JAN
2023

We have received an error message stating “Requested value ‘Item [##]’ was not found” during the new claims upload. How can I correct this?

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This message generally occurs when the user is using an older version of the Bulk Upload web service references (schema).  In order to resolve, complete the following steps:

i.      Start the bulk upload program.

ii.     Click the Help link.

iii.    Click Update References.

iv.    Quit and restart the bulk upload program.

v.     Retry the uploading the new claims template.

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